Top 25 BPO Interview Questions & Answers for 2019

1) Tell me something about BPO and how it works?

BPO is abbreviated as Business Process Outsourcing.  When a company wants its non-core work to be done by an expert at cheaper costs then they outsource their work to other country, which is called Business Process Outsourcing.  The outsourcing is generally made between two countries.

2) What are the major sectors for outsourcing?

IT and Communication, Medical and health services, Insurance, Finance, Law and Jurisdiction are some of the sectors where majority of outsourcing works get done.

3) Are you comfortable working in night shifts?

Always answer this question as yes, as the majority of the outsourcing work is done according to the country timeline from where the work gets outsourced in which case it is night shift most of the time.  It also shows your willingness and interest towards the roles and your approach towards the job.

4) What is the difference between the shore and off-shore outsourcing?

When any project or work allotted outside the country which is not nearby is called off-shore outsourcing and anything outsourced nearby country is called shore outsourcing.

5) What is inbound and outbound call centers?

An inbound call centers will only receive calls while outbound call centers will place calls. In general inbound call centers function as companies service department, while outbound handles the service department.

BPO

BPO

6) Which one do you think –web or voice- suits your qualifications better?

Since, they are asking you for your preference there is no problem in telling your choice. Just have to make sure that whatever option you chose had a legitimate reason.

7) How can you relate call centers to BPO?

Call centers may be one of the very first processes in a business that was openly outsourced.

8) What is the difference between KPO and BPO?

KPO is a knowledge process outsourcing while BPO is business process outsourcing.  KPO provides the knowledge based services like medical billing, documentation or claiming insurance. While BPO is totally customer service oriented.

9) What are the different types of BPO’s?

BPOs are segmented into five different categories.

  • Administrative Department
  • Purchase Department
  • Selling Department
  • Call Centre
  • Back Office

10) Why companies Outsource?

  • It is cost saving
  • To focus on core activities
  • To get quality work done by the expertise in that domain

11) Why do you see BPO as your career?

BPO has always been a career choice for me as you are exposed to a new field, which gives you an opportunity to grow and develop your personality and communication skills.  The recent survey also tells the fast growth of this industry.

12) Why do you think you will do well in this job?

Give several reasons like experience, interest and skills.

13) What is a call centre?

Call center is a customer care center where calls are handled in large numbers.  There are two types of call centers, Inbound and Outbound.  An inbound call center is where calls are handled keeping the customer care in concern, and customer associate will only receive calls. While in outbound call center the calls are done by the associate for product inquires or sometimes sales related.

14) Where you see BPO in the current market?

In the current situation where many companies failed to survive in the market, BPO sector has achieved a milestone in an economic crisis. It helped to reduce the unemployment rate marginally in developing countries where some of the developed countries even failed to do that.

15) Can you use different software’s easily?

When you answer this question clarifies interviewer about your computer knowledge and your grip over software, so that they have a clear idea what training you might need further if you get selected.

16) Why do you want to work for our company?

This question is put in front of you by the interviewer to analyse how much you are aware of the companies work and how keen you are with the company projects.  When you answer this question, mention about the company’s creative business policies, aggressive market stance and the growth of the company.

17) Determine the type of BPO you wish to work?

Generally, they want to know your area of interest. Whether you like to work in a research driven or a voice based process.  There are many branches where BPO operates it could be a KPO (Knowledge process outsourcing) or even RPO (Research process outsourcing). So according the to the company’s requirement you can answer to it.

18) How good are you with computer skills?

Most of the time they usually ask for basic computer skills, but if the job demands more computer work then they will hold a practical test to check your computer skills.

19) Do you think that the career opportunity for non-voice BPO is better than voice BPO?

In both types of BPO,the opportunities are same, but it depends more on an individual’s interest and its personality.  Once you gain expertise in the work, you can easily head up towards management or support side.

20) Will you be comfortable handling customers on the phone?

If you are a fresher you can tell that handling customer on the phone would be a challenge but you would be able to handle it and won’t disappoint the company as well as the customer.

21) Do you know the common risk associated with BPO’s and how will you cope with them?

BPO’s have a huge data of customer’s personal information.  Any breach in the security system will lead to leakage of customer’s information, which can spoil the company’s reputation if it is used for some wrong purpose.  To avoid such risk, employee or associate must not allow to carry any external hard drive or flash drive with them while they on board. The de-activation of login-in ids of ex-employee must be done on the immediate basis, so that they cannot misuse them to retrieve customers information from anywhere.  You can also install additional security software to secure the main server from getting hacked.

22) Did you learn anything new recently which can be helpful to BPO’s?

Knowing additional language apart from English is always beneficial in BPO’s . You can learn any other foreign language such as French or Spanish; it always give you more chances of securing jobs in BPO’s.

23) What is ISO:9000 in outsourcing?

In  an outsourcing, ISO:9000 is a standard of mapping quality for the company.  Most of the BPO companies have accepted ISO:9000 as the benchmark for the quality of service they offer.

24) What are the job activities you have to maintain in BPO?

The main activity in a call center is to handle the customers queries effectively and satisfactory. Also to co-ordinate well in a team in order to offer the best service possible to the customer.

25) Where do you see yourself after five years?

The perfect answer for this question should be like “ In five years from now I want to see myself at responsible position where my company see me as valuable assets and at the same time to grow with the company”.

39 replies

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  1. Avatar
    Sonali says:

    They give us a topic what kind of topic they ask?

    Reply
    • Avatar
      Narendra P says:

      Rlated to their own interest

      Reply
    • Avatar
      Inderjeet Yadav says:

      They will ask you anything like they ask you your memorable movement or they ask you, “how you spent your last week or yesterday.” Like this.

      Reply
  2. Avatar
    Srikrishna devarayala yadav says:

    Can you tell me one instance recently where you received great satisfaction from the customer

    Reply
  3. Avatar
    SOUMYADEEP DHAR says:

    I am interested to work.

    Reply
    • Avatar
      shilpa says:

      Yes i want bpo

      Reply
      • Avatar
        Tamilarasan says:

        Sir Iam interested in bpo

        Reply
  4. Avatar
    saranya says:

    good tips

    Reply
  5. Avatar
    asma says:

    very useful .explained neatly.

    Reply
  6. Avatar
    Abuhusama shaikh says:

    Nc tips

    Reply
  7. Avatar
    Ashish ku sahu says:

    i like this page

    Reply
  8. Avatar
    Jabed Hussain barbhuiya says:

    How may educational qualifications eligible for job a BPO Company . € Please reply me

    Reply
    • Avatar
      Vishal says:

      Minimum qualification is 12th..

      Reply
    • Avatar
      chetan chahar says:

      Minimum qualification graduation in any field

      Reply
  9. Avatar
    Vishal says:

    It is helpful for me.. really good.

    Reply
    • Avatar
      VISHAL RAJ says:

      very good interview

      Reply
  10. Avatar
    Haraprasad Naik says:

    nice tips

    Reply
  11. Avatar
    Haraprasad Naik says:

    THANK YOU

    Reply
  12. Avatar
    Ashok kumar sahu says:

    Nice good tips

    Reply
  13. Avatar
    Ramraj says:

    How can we achieve international Bpo

    Reply
    • Avatar
      Ravindra says:

      Knowing about experience in teaching logistics guys makes a career in bpo

      Reply
  14. Avatar
    poornima says:

    good information for freshers and it is very helpfull for those who are searching for BPO jobs….

    Reply
    • Avatar
      Jogesh says:

      Yes it is..

      Reply
    • Avatar
      Pankaj Bisht says:

      I am searching a Back office in BPO sector. I have currently working in CAPGEMINI

      Reply
  15. Avatar
    Prashant Kumar says:

    good to know these prompt answers

    Reply
  16. Avatar
    Md.Raihan says:

    Very nice and well organised. It helped me a lot to know about even I have a degree on BPO. So thank you so much for decorated information.

    Reply
  17. Avatar
    RAHUL JAIN says:

    which are all thinks i larnt from here, it’s going to help me in my feature interviwes,tips are well organizated easy to understand and very helpfull tips provide this page.thx so mach.

    Reply
  18. Avatar
    ZEENAT says:

    WHAT ROUNDS ARE CONDUCTED FOR BPO INTERVIEW

    Reply
  19. Avatar
    anand bundela says:

    I think it’s good tips for normal interview in bpo & kpo

    Reply
  20. Avatar
    Vimlesh Kumar says:

    I’m working right now in financial company.but l am looking another job where is growth my career. I am happy with this job but here is no future that’why i want my career job..

    Reply
  21. Avatar
    Sandeep chaudhari says:

    Please give me the information in back-office job

    Reply
  22. Avatar
    pavithran says:

    i want full details for bpo sector define and structure of work place and nature of work

    Reply
  23. Avatar
    Shweta says:

    I need the job

    Reply
  24. Avatar
    DHARSHAN D says:

    I am 36 years old…can I get into bpo job now…I don’t have experience in this field too

    Reply
  25. Avatar
    Kapil Kumar says:

    Ya, these all 25 questions will really helped me…..Thanks Career.guru99.com

    Reply
  26. Avatar
    Joynul alom laskar says:

    woow it’s really very important and best answer for us .. I requested to you please help us by send this knd of question and answer

    Reply
  27. Avatar
    Abhishek Kumar Roy says:

    Nice

    Reply
  28. Avatar
    Raghavulu says:

    Sir ,I have 3 years of experience in banking process in limited company,
    How to expalie this in interview

    Reply
  29. Avatar
    Raghavulu says:

    Hi,sir
    I have 3 years of experience in banking industry in voice process, uk bank Barclays,
    How to explain this in interview,give me answer,I don’t know how to tell

    Reply