Following are the most common Call Center Job Interview questions and answers for freshers as well as experienced professionals.
Inbound Call Center: In an inbound call center, customer associate will receive the calls regarding the customer’s queries or demands. For example, Customer is calling a Telecom Company to know the current tariff on internet service they provide.
Outbound Call Center: In an outbound call center, customer associate will make calls to their customer, regarding business or sales related. Example: When you receive a call from a bank offering a personal loan.
You can also tell customer following –
Do anything else that seems proactive while putting them on hold or passing a note to colleagues. You can also keep them engaged by asking questions